Refund policy

At LINKNAL POWER, we strive to provide you with high-quality electric tools and exceptional customer service. However, we understand that sometimes you may need to return or seek a refund for your purchase. This Return and Refund Policy outlines the terms and conditions for initiating returns and refund requests to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

To be eligible for a return, your electric tool must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure that you retain your purchase receipt or proof of purchase.

2. Initiation of Return

If you are not satisfied with your purchase and wish to initiate a return, please contact our customer support team within 14 days from the date of delivery. You can reach us via SUPPORT@LINKNALTOOLS.COM. Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Return Shipping

Customers are responsible for shipping the item back to LINKNAL POWER at their expense. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a reputable shipping service with tracking and insurance for your protection.

4. Inspection and Refund Process

Upon receiving the returned item, our team will inspect it to verify its condition and compliance with the return eligibility criteria. If the item meets the requirements, we will proceed with the refund process. Refunds will be issued to the original payment method used during the purchase.

5. Refund Timeframe

Please allow 7-10 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.


6. Damaged or Defective Items

If you receive a damaged or defective electric tool, please contact our customer support team immediately with clear pictures of the item. We will arrange for a replacement or offer a refund as per your preference.

7. Change of Mind Returns

We understand that preferences may change. In case of a change of mind, you may be eligible for a return; however, a restocking fee may apply. Please contact our customer support team for more information.

8. Contact Us

If you have any questions or need assistance with your return or refund, please don't hesitate to reach out to our customer support team via SUPPORT@LINKNALTOOLS.COM

This Return and Refund Policy is subject to change without notice, so we encourage you to review it periodically.

Last updated: 25/07/2023

Thank you for shopping with LINKNAL POWER.